Coordonnées
Need help with an order, product, delivery, return, or refund? The WAFORA customer-support team is here to assist you.
Customer Support
The fastest way to contact us is by email or through the contact form below.
Email: contact@wafora.com
Preferred contact method: Email
Chat support: Available through the chat icon on our website
We normally respond within 1–2 business days, Monday through Friday, excluding public holidays.
Contact Form
Please complete the form below and provide as much information as possible.
Recommended Form Fields
- Full name
- Email address
- Phone number — optional
- Order number — when applicable
- Reason for contact
- Message
- File or image upload — optional
Reason for Contact Options
- Order status
- Shipping or delivery
- Change or cancel an order
- Damaged or defective product
- Incorrect or missing product
- Return or exchange
- Refund status
- Product information
- Payment issue
- Privacy request
- Other
Before Contacting Us
For faster assistance, please include:
- Your full name
- Your order number
- The email address used during checkout
- A clear explanation of the issue
- Photos or videos when reporting a damaged, defective, incorrect, or incomplete product
Please do not send passwords or complete payment-card information through email, chat, or the contact form.
Order Tracking
If your order has already shipped, check the tracking link included in your shipping-confirmation email.
Tracking information may take 24–72 hours to begin showing movement after dispatch.
If the estimated delivery period has passed, contact us with your order number and tracking information.
Returns and Refunds
To request a return, exchange, or refund, contact us before sending the product back.
Approved returns must be sent to the return address provided by our customer-support team.
Please do not send returns to our registered business address unless we specifically instruct you to do so.
You can review the full conditions on our Return and Refund Policy page.
Business Information
WAFORA
C/ BUTROI 5, BAJO 6
48100 MUNGIA, BISCAY
SPAIN
Customer-service email: contact@wafora.com
Preferred contact method: Email
Chat support: Available through our website
Our registered business address is not automatically a customer return address or a retail location.
Privacy Requests
For questions about your personal information, or to request access, correction, deletion, restriction, or another applicable privacy right, email:
Use the subject line:
Privacy Request
We may request reasonable information to verify your identity before completing a privacy request.
Submit Your Message
Complete the contact form below and our team will respond as soon as reasonably possible.