Polityka zwrotu kosztów

Last updated: August 5, 2026

At WAFORA, we want customers to shop with confidence. This Return and Refund Policy explains when products may be returned or exchanged, how to request a return, and how refunds are processed.

30-Day Return Policy

WAFORA accepts returns of eligible defective and non-defective products within 30 calendar days after delivery.

To qualify for a return:

  • The return request must be submitted within 30 calendar days of the delivery date.
  • The product must be in the same condition in which it was received.
  • The product must be unused, unworn, unwashed, and not damaged by the customer.
  • The product should include its original packaging, accessories, parts, instructions, and labels where reasonably possible.
  • The customer must provide the order number or another acceptable proof of purchase.

Customers may reasonably inspect a product after delivery. However, products that have been used beyond what is necessary to inspect their nature, characteristics, or function may not qualify for a full refund where permitted by applicable law.

Starting a Return

To request a return, contact WAFORA at:

Email: contact@wafora.com
Contact page: https://wafora.com/pages/contact

Please include:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photographs or videos when the product is damaged, defective, incomplete, or incorrect

Our customer-service team will review the request and provide return instructions.

Please do not send a product back without first receiving return authorization and the correct return address.

Products sent without authorization, or sent to an address other than the return address provided by WAFORA, may experience delays or may not be accepted.

Return Address

Returns may be processed through different logistics facilities depending on the customer’s location, product type, and order-fulfillment route.

The return address may not be the same as WAFORA’s registered business address or the original shipping address shown on the parcel.

After a return request is approved, WAFORA will provide the correct return instructions and destination.

Do not return products to our registered business address unless our customer-service team specifically instructs you to do so.

Free Returns

WAFORA provides free return shipping for approved returns covered by this policy.

When a return is approved, we will provide a prepaid return label or another approved return method when available for the customer’s location.

Customers must use the return method and instructions provided by WAFORA.

Costs resulting from the use of an unauthorized carrier, premium delivery service, or unapproved return method may not be reimbursed.

There is no restocking fee for approved returns.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order shortly after delivery.

Contact us as soon as possible if:

  • The product arrived damaged.
  • The product is defective.
  • You received the wrong product.
  • Parts or accessories are missing.
  • The package arrived with visible damage.
  • The product is materially different from its description.

Please provide the order number and clear photographs or videos showing the issue.

After reviewing the request, WAFORA may offer an appropriate resolution, including:

  • Replacement parts
  • A replacement product
  • An exchange
  • A repair where appropriate
  • A partial refund
  • A full refund

Approved solutions for defective, damaged, incorrect, or incomplete products will be provided without improperly limiting the customer’s mandatory legal rights.

Customers should not discard the product or packaging until WAFORA confirms that doing so is appropriate.

Exchanges

WAFORA accepts exchanges for eligible products within 30 calendar days after delivery.

To request an exchange, contact contact@wafora.com with your order number and the product you would like to exchange.

Exchanges are subject to:

  • Product availability
  • Approval of the returned product
  • The return conditions described in this policy
  • Any applicable price difference

If the requested replacement is unavailable, WAFORA may offer an alternative product or issue a refund.

The fastest resolution may sometimes be to return the original product for a refund and place a new order separately.

Change-of-Mind Returns

Eligible unused products may be returned within 30 calendar days after delivery when a customer changes their mind, orders the wrong product, or no longer wants the product.

The returned product must meet the eligibility conditions stated in this policy.

For voluntary returns made after any mandatory statutory withdrawal period but still within WAFORA’s 30-day return window, original shipping charges are not refundable unless:

  • The product was defective or damaged.
  • The wrong product was delivered.
  • The order was incomplete.
  • Applicable law requires the shipping charge to be refunded.

Products That Cannot Be Returned

The following products may not qualify for return, except when defective, incorrect, or otherwise protected by applicable law:

  • Products returned more than 30 calendar days after delivery
  • Products damaged through misuse, neglect, improper cleaning, improper storage, unauthorized alteration, or accidental damage after delivery
  • Products showing substantial signs of use
  • Products missing essential parts or accessories due to the customer
  • Personalized or custom-made products
  • Products that cannot be returned for health or hygiene reasons after a protective seal has been opened, where this exclusion is permitted by law
  • Digital products or gift cards, where applicable and legally permitted
  • Products obtained through unauthorized sellers rather than directly from WAFORA

Promotional and discounted products are generally eligible under the same return conditions unless a lawful exception is clearly disclosed before purchase.

Nothing in this section limits rights that cannot legally be excluded.

Return Inspection

Returned products may be inspected after reaching the designated return facility.

We may verify:

  • The product’s condition
  • Whether all parts and accessories are included
  • Whether the product matches the original order
  • Whether the product was used or damaged after delivery
  • Whether the return complies with this policy

We will notify the customer by email when the return has been received and reviewed.

Refund Approval

When a return is approved, the refund will be issued to the original payment method used for the order.

Refunds are generally initiated within 5 business days after the returned product has been received and inspected.

Depending on the payment provider, bank, card issuer, or country, it may take an additional 5–10 business days for the refunded amount to appear in the customer’s account.

WAFORA cannot control processing delays caused by banks, card issuers, or payment providers.

Where applicable law requires an earlier refund deadline, WAFORA will process the refund in accordance with that requirement.

Original Shipping Charges

When a return concerns a defective, damaged, incorrect, or incomplete order, any eligible standard shipping charges will be refunded as required.

For eligible withdrawals or cancellations, standard outbound delivery charges will be refunded where required by applicable law.

Additional delivery costs resulting from the customer selecting an expedited, premium, or non-standard shipping option may not be refundable beyond the cost of the least expensive standard delivery method offered.

Refund Amount

An approved refund may include:

  • The purchase price of the returned product
  • Applicable taxes
  • Eligible standard outbound shipping charges where required
  • Any other amount required by applicable consumer law

A deduction may be applied where legally permitted if the product’s value has been reduced because it was handled or used beyond what was reasonably necessary to inspect it.

WAFORA does not charge a standard restocking fee.

Refunds Without a Physical Return

In limited circumstances, WAFORA may determine that a physical return is not necessary.

If this applies, our customer-service team will provide written confirmation. Customers should not assume that they may keep, discard, or dispose of a product until WAFORA provides instructions.

Lost Return Packages

Customers must use the approved return method provided by WAFORA and retain any return receipt or tracking information.

WAFORA is not responsible for returns sent through an unauthorized or untracked method when the package cannot be located.

When a WAFORA-issued prepaid return label is used correctly, we will assist in investigating a package that is lost during return transit.

Refused or Undeliverable Orders

If an order is refused, unclaimed, or returned because of an incorrect or incomplete address provided by the customer, contact us at contact@wafora.com.

Any refund or reshipment will depend on:

  • Whether the package is successfully returned
  • The reason delivery failed
  • Applicable carrier charges
  • The condition of the returned product
  • Applicable consumer law

WAFORA will not impose charges that are prohibited by applicable law.

Order Cancellations

To request cancellation, contact contact@wafora.com as soon as possible after placing the order.

We will attempt to cancel the order before fulfillment begins. However, cancellation cannot be guaranteed after an order has been processed or dispatched.

If the order has already been dispatched, the customer may request a return after delivery in accordance with this policy.

European Union and European Economic Area Customers

Customers in the European Union or European Economic Area may have a statutory right to withdraw from an eligible online purchase without providing a reason.

WAFORA’s 30-day return period is intended to provide a return window that is at least as favorable as the minimum withdrawal period applicable to eligible purchases.

To exercise a withdrawal right, the customer must clearly notify WAFORA by email at contact@wafora.com before the applicable deadline.

The customer must then return the goods in accordance with the instructions provided by WAFORA.

Where applicable, WAFORA may withhold reimbursement until the returned goods are received or the customer provides acceptable evidence that the goods have been sent back, whichever occurs first.

Some products and transactions may be excluded from the statutory right of withdrawal where permitted by law.

Faulty Products and Legal Guarantees

The 30-day return period does not replace or reduce any mandatory legal guarantee or consumer right that applies to faulty, non-conforming, or incorrectly described products.

Where a product is faulty or does not conform to the sales contract, customers may be entitled to remedies such as repair, replacement, price reduction, or refund in accordance with applicable law.

Chargebacks and Payment Disputes

We encourage customers to contact WAFORA before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

This does not prevent a customer from exercising any lawful right through their payment provider.

Submitting false information, duplicate refund claims, or fraudulent payment disputes may result in an investigation and the preservation of relevant transaction and delivery evidence.

Policy Abuse

WAFORA may reject a return request where there is reasonable evidence of:

  • Return fraud
  • Deliberate product damage
  • Repeated misuse of the return process
  • Returning a different product
  • Manipulated evidence
  • False claims about delivery or product condition

Any decision will be made reasonably and without limiting mandatory consumer rights.

Changes to This Policy

We may update this Return and Refund Policy to reflect changes in our services, logistics arrangements, business practices, or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date.

The policy that applied when an order was placed will be considered together with any mandatory rights that apply to the customer.

Contact Information

For return, exchange, refund, or cancellation requests, contact:

WAFORA
C/ BUTROI 5, BAJO 6
48100 MUNGIA, BISCAY
SPAIN

Email: contact@wafora.com
Preferred contact method: Email
Contact page: https://wafora.com/pages/contact
Chat support: Available through our website

Please include your order number when contacting us about an existing purchase.