Cancellation Policy

Last updated: August 5, 2026

This Cancellation Policy explains how customers may request to cancel or change an order placed through WAFORA.

Cancelling an Order

Customers may request cancellation at any time before the order has entered fulfilment or been dispatched.

To request cancellation, contact us as soon as possible:

Email: contact@wafora.com
Contact page: https://wafora.com/pages/contact
Chat support: Available through our website

Please provide:

  • Your full name
  • Your order number
  • The email address used during checkout
  • The reason for the cancellation request

Submitting a cancellation request does not automatically confirm that the order has been cancelled.

WAFORA will review the order status and send confirmation by email if cancellation is successful.

No Guaranteed Cancellation Window

WAFORA does not guarantee a fixed cancellation period, such as 24 hours, because orders may enter fulfilment shortly after they are placed.

Customers should therefore contact us immediately after ordering when cancellation or modification is required.

An order is only considered cancelled after WAFORA sends written cancellation confirmation.

Orders Already Being Processed

Once an order has entered fulfilment, been prepared, assigned to a logistics partner, or been dispatched, we may be unable to stop or cancel it.

When cancellation is no longer possible, the customer may:

  1. Wait for the order to be delivered.
  2. Contact WAFORA to request a return.
  3. Follow the instructions in our Return and Refund Policy.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions of our Return and Refund Policy.

Customers should not refuse delivery or return a package without contacting WAFORA unless instructed to do so.

Order Changes

Customers may request changes before an order enters fulfilment.

Possible changes may include:

  • Correcting the delivery address
  • Changing a product variant
  • Changing the quantity
  • Removing a product
  • Adding available products
  • Correcting contact information

Order changes are not guaranteed after payment has been completed.

If the requested change affects the order total, shipping charge, tax, currency, or payment authorization, WAFORA may need to cancel the original order and ask the customer to place a new order.

Address Changes

Customers are responsible for checking their delivery address before completing checkout.

Address-change requests must be submitted as soon as possible.

We cannot guarantee that an address can be changed after:

  • Fulfilment begins
  • A shipping label is created
  • The package is transferred to a logistics partner
  • The package is dispatched

If an incorrect or incomplete address causes a delivery failure, return, loss, or additional carrier charge, the resolution will depend on the shipment status, carrier requirements, and applicable law.

Successful Cancellations

When WAFORA confirms that a paid order has been successfully cancelled, a full refund will be issued to the original payment method.

The refund will include:

  • The cancelled product price
  • Applicable taxes collected by WAFORA
  • Shipping charges paid for the cancelled order

WAFORA does not charge a cancellation fee for an order successfully cancelled before fulfilment or dispatch.

Refund Processing Time

Approved cancellation refunds are normally initiated within 1–5 business days after cancellation is confirmed.

After WAFORA initiates the refund, the customer’s bank, card issuer, digital wallet, or payment provider may require an additional 5–10 business days to display the funds.

The exact processing time depends on the payment provider and is outside WAFORA’s direct control.

Where applicable law requires a different deadline, the refund will be processed within that legally required period.

Partial Cancellations

Customers may request cancellation of one or more products from an order before fulfilment begins.

Partial cancellation is subject to:

  • The current fulfilment status
  • Whether the products are processed together
  • Whether the order still qualifies for a discount
  • Whether the order still qualifies for free or reduced shipping
  • Technical limitations of the payment system

If removing a product changes the conditions of a promotion, discount, bundle, or shipping offer, the refund may be recalculated based on the remaining eligible order.

WAFORA will explain any adjustment before completing the partial cancellation when reasonably possible.

Duplicate Orders

Customers who accidentally place a duplicate order should contact WAFORA immediately.

We will attempt to identify and cancel the duplicate order before fulfilment begins.

If both orders have already entered fulfilment or been dispatched, the customer may request a return after delivery under our Return and Refund Policy.

Cancellation by WAFORA

WAFORA may cancel all or part of an order when reasonably necessary, including when:

  • A product is unavailable.
  • Payment cannot be authorized or verified.
  • The order information is incomplete or inaccurate.
  • The delivery address is unsupported.
  • We identify an obvious pricing, currency, inventory, or technical error.
  • Fraudulent or unauthorized activity is reasonably suspected.
  • The quantity ordered exceeds an applicable purchase limit.
  • The product cannot legally or safely be delivered to the destination.
  • Fulfilment becomes unavailable.
  • The order violates these Terms of Service.

If WAFORA cancels a paid order, the amount collected for the cancelled products and any applicable shipping charges will be refunded to the original payment method.

Customers will not be charged a cancellation fee when WAFORA cancels the order.

Out-of-Stock Products

If a product becomes unavailable after an order is placed, WAFORA may:

  • Offer a reasonable alternative
  • Offer to wait for restocking
  • Cancel the unavailable product
  • Cancel the complete order when necessary

We will not substitute a materially different product without the customer’s agreement.

If the customer does not accept an offered alternative, the unavailable product will be cancelled and refunded.

Orders Dispatched Before a Cancellation Request Is Reviewed

Because orders may be processed quickly, a package may be dispatched before our customer-service team reads a cancellation message.

In this situation:

  • The order cannot normally be recalled.
  • The customer should wait for delivery.
  • The customer may then request an eligible return.
  • The return will be handled under our Return and Refund Policy.

The date and time of a cancellation message do not guarantee that fulfilment can be stopped.

Refusing Delivery

Customers should not refuse delivery unless WAFORA instructs them to do so.

Refused packages may:

  • Take longer to return
  • Be sent to a logistics facility different from the approved return location
  • Incur carrier or customs charges
  • Be lost or delayed during return transit

Contact us first so that we can provide the correct return instructions.

This section does not limit any mandatory consumer right.

European Union and European Economic Area Customers

Eligible customers in the European Union or European Economic Area may have a statutory right to withdraw from an online purchase without providing a reason.

For goods, the statutory withdrawal period generally begins when the customer, or a person designated by the customer other than the carrier, receives the goods.

To exercise the right of withdrawal, the customer must send WAFORA a clear statement before the applicable deadline.

The statement may be sent to:

contact@wafora.com

The customer should include:

  • Full name
  • Order number
  • Products concerned
  • A clear statement confirming the decision to withdraw
  • The date of the request

After notifying WAFORA, the customer must follow the return instructions provided.

WAFORA may withhold reimbursement until:

  • The returned products are received, or
  • The customer provides acceptable evidence that the products were sent back,whichever occurs first, where permitted by applicable law.

WAFORA’s voluntary 30-day return policy does not reduce or replace any mandatory statutory withdrawal right.

Exceptions to Withdrawal

Certain products or transactions may be excluded from a statutory right of withdrawal where permitted by applicable law.

Possible exceptions may include:

  • Personalized or custom-made products
  • Sealed products unsuitable for return for health or hygiene reasons after the seal has been opened
  • Products that deteriorate or expire rapidly
  • Digital content supplied immediately after the customer expressly agrees to performance and acknowledges the loss of the withdrawal right
  • Other products or services legally excluded from withdrawal

An exception will only be applied when relevant and legally permitted.

Defective, damaged, incorrect, or non-conforming products remain subject to applicable consumer rights.

Damaged or Defective Products

Customers should not use the ordinary cancellation process to report a damaged, defective, incorrect, or incomplete product.

Instead, contact contact@wafora.com and provide:

  • The order number
  • A description of the issue
  • Clear photographs or videos
  • Images of the packaging when relevant

These cases will be handled under our Return and Refund Policy and applicable legal guarantee rights.

Promotional and Pre-Order Products

Promotional products may be cancelled before fulfilment under the same general conditions as other orders, unless different lawful terms were clearly disclosed before purchase.

For pre-orders, the product page may specify:

  • The estimated fulfilment date
  • The date payment is collected
  • A special cancellation deadline
  • Product-specific conditions

Any applicable pre-order conditions will be displayed before the order is submitted.

Mandatory consumer rights remain unaffected.

Chargebacks and Payment Disputes

Customers are encouraged to contact WAFORA before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.

This does not prevent customers from exercising lawful rights through their bank or payment provider.

A cancellation request is not considered approved until WAFORA confirms it in writing.

Changes to This Policy

WAFORA may update this Cancellation Policy to reflect changes in:

  • Fulfilment procedures
  • Customer-service operations
  • Payment processing
  • Legal requirements
  • Business practices

The updated policy will be published on this page with a revised “Last updated” date.

The version applicable when an order was placed will be considered together with any mandatory consumer rights.

Contact Us

For cancellation or order-change requests, contact:

WAFORA
C/ BUTROI 5, BAJO 6
48100 MUNGIA, BISCAY
SPAIN

Email: contact@wafora.com
Preferred contact method: Email
Contact page: https://wafora.com/pages/contact
Chat support: Available through our website

Please include your order number for the fastest assistance.